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Operations issues

Is your hotel hitting these problems?

01

Easy to overbook, hard to control channels

Walk-in, OTA, website, corporate — and you cannot allocate rooms to each channel cleanly.

02

Leakage and fraud slip through

Revenue, cost, cash, stock and supplies are loose. Too much depends on staff and too many gaps remain.

03

Maintenance and breakdowns stay late

You do not see repair cost or replacement timing. No history per device or per room.

04

Housekeeping and front desk out of sync

Room status between the two teams is late, or ready rooms take too long.

05

Hourly, nightly and holiday rates by hand

The current app cannot apply your complex rate policy automatically.

06

Business data is hard to analyse

Performance, cost, leakage and staffing — is the mix actually reasonable?

Run the hotel more professionally with niTel

See how niTel helps simplify operations, control revenue and manage the whole hotel on one system. Try the demo or get advice for your model.

Free setup
Free training (online)
Hotel operations setup by specialists
Contact a partner in your country

Free trial for 3 months

Free 1-year switch from any provider

Front office

One-touch actions, automation first. No more waiting at check-in

  • Scan, upload and declare automatically via QR, camera and face recognition
  • Automatic check-in / check-out / booking
  • Service folio and deposits per room
  • Room move, extend, change checkout, group guests
  • Look up the CRM guest file and blacklist alerts at arrival
  • Minimal actions, fast, designed with hotel operations specialists

Room status

  • Cần sửa
  • Đang sửa
  • Cần dọn
  • Đang dọn
  • Khách ra ngoài
  • Sẵn sàng
  • Eight core capabilities

    One system for the whole stay operation

    EXPLORE MORE
    01

    Realtime room map

    Floors, room types and operating status in one grid. Check-in, services and deposits stay on the map.

    02

    Check-in / out / group booking

    Walk-in or from a booking, several guests in one stay, QR / ID scan, blacklist alerts.

    03

    Hourly to monthly rates

    Hour bands, overnight, day, week, month and weekday, holiday, early/late extras.

    04

    Rate calendar & OTA channels

    Price by room type × day × channel. Field mapping — each OTA connection level is implementation.

    05

    Housekeeping + checklist

    Bed, toilet, minibar, amenities. Same status catalog as the front-desk map.

    06

    Folio, deposits, shift handoff

    Invoices, payouts and shift close with a check. Not a general ledger.

    07

    Minibar stock deducted per item

    Folio services deduct real stock, with a history of items posted to the room.

    08

    Guest profile & feedback

    Each stay writes into a guest profile shared across the NIFI system.

    AI Engine

    AI quản trị khách sạntoàn diện

    Được huấn luyện bởi chuyên gia hàng đầu, giúp tự động giám sát rủi ro, tối ưu giá bán, nhân sự, tài nguyên và đề xuất chiến lược vận hành hiệu quả.

    Chống gian lận
    Tối ưu giá AI
    Theo dõi đối thủ
    Tối ưu kênh bán
    Đánh giá nhân sự
    Tối ưu tài nguyên
    Cố vấn vận hành 24/7
    AI đang phân tích…
    Giám sát rủi ro3 cảnh báo
    Tối ưu tài nguyên+12%
    Hiệu suất nhân sự8.6/10
    Tối ưu giá AI · Deluxe↑ +18% RevPAR
    Giá hiện tại1,150,000đ
    AI đề xuất1,350,000đ
    Theo dõi đối thủ · 12 khách sạnGiá TB thị trường 1,28M
    Booking · thấp hơn 4%
    Agoda · nên tăng giá
    Kênh trực tiếp · tối ưu
    Cố vấn vận hành 24/7 · Đề xuất hôm nay
    Tăng giá cuối tuần 12% · điều 2 nhân sự sang ca tối · đẩy 8 phòng lên OTA
    hotelospro.vn
    Booking manager

    A visual booking calendar — modern control

    Track room status, occupancy and bookings on one visual calendar.

    DayWeekMonthRoom typeStatusOccupancyBulk booking

    Bulk booking is fast. Manage by day, week, month, room type and status so the desk handles hundreds of rooms with fewer mistakes.

    Analysis

    Visual operations and finance analysis

    A modern dashboard of revenue, cost, profit, occupancy and room-type performance in realtime.

    RevenueCostProfitOccupancyRoom typeRealtime

    Charts help managers spot trends, compare performance and decide faster.

    Who is it for?

    Covers every role in high-end stay operations

    Front desk

    Room map, check-in / out, booking, services, deposits, room moves, cash, Booking. Watch room status (maintenance, cleaning in realtime).

    Front office

    Housekeeping

    Clean status, item checklists, clean history per room. Maintenance notices. Personal performance and work assignment.

    Housekeeping

    Cashier / Accounting

    Invoices, shift close, payouts and OTA commissions. Revenue, cost, channel mix, stock. Documents and receivables.

    Report

    Sales / Guest care

    Guest files, feedback, contacts and group contracts — corporate rate, booking control, marketing plans.

    Customer / CRM

    Engineering

    Per-room maintenance calendar, work list and repair files. Periodic maintenance. Equipment list and spare stock.

    Maintenance

    Owner / GM / Investor

    Occupancy, revenue, cost, profit dashboard and an AI assistant trained on thousands of real hotel cases.

    Analysis
    Fits a 1-room homestay up to a 10,000-room hotel, mid-size resorts and small multi-site chains.
    NIFI ecosystem

    Grow on one platform

    No scattered, inconsistent or unconnected data across separate apps. NIFI is built on one consistent ERP platform.

    niUp

    CRM

    Keep guests returning, manage groups and company contracts — same data as the front desk.

    niTeam

    HRM

    Roster front desk and housekeeping, attendance and payroll on the same system.

    niPOS

    F&B

    Post restaurant orders to the same guest and room; shared ingredient stock.

    niLogix

    Kho

    When you have a central warehouse, many sites, receipts and suppliers.

    niFinly

    Tài chính

    This is niTel's Report: invoices, cashier, shift close, cost.

    Lexfi

    Hợp đồng

    Group contracts and corporate rates managed on the guest screen.

    niTask

    Dự án

    When the hotel runs a renovation project or a seasonal event series.

    niPages

    Website

    Marketing site, blog and booking page on the same system as the PMS.

    Q&A

    Frequently asked questions

    What operators ask most before changing PMS — OTA, accounting, minibar stock and housekeeping shifts.

    1. Site surveyRoom types, rate sheet, current sales channels.
    2. Build data & demoThe room map runs with your real room numbers.
    3. Front-desk trainingHand over the process to the desk and housekeeping.